“Customer satisfaction is what we value the most”….
QBM is capable of delivering cost effective solutions for businesses across the Globe while optimizing efficiency and quality for our clients. Backed by state of the art infrastructure & technology and a highly skilled and dedicated workforce QBM intends to unleash the collective knowledge of its promoters to service clients with pristine precision of time and delivery standards. QBM at all times will impact the society at large with its commitment to become an ideal corporate citizen setting high standards of responsibility towards all its stakeholders.
Backed by strong private equity funding QBM has multiple offices across the country. Its International Delivery centre in Kolkata is in the heart of the IT Park in Salt Lake Sector V.
QBM also enjoys critical strategic partnerships across various business domains and groups which support its strong technological foundation and diverse knowledge based delivery capability.
Why QBM?
“Best Practices at a lower Price”….
Players in the service industry is challenged by keeping customer acquisition and management costs low while in compliance with strict regulatory requirements like data protection laws and code of conducts to be followed during every customer interaction. They also need to ensure high quality customer service resulting in customer delight at every contact made.
QBM Offers:
- Increased efficiency & Cost reduction
- High quality of services rendered
- Highly skilled manpower with varied domain knowledge
- Stringent employee selection process backed by robust HR policies
- Extensive In-house training capabilities supported by state of art infrastructure and technology
- Data protection compliance of Global Standards
- Technical Capabilities
- In-house CRM customized to client requirements
- Advanced Call Recording and Call Monitoring Capabilities
Dialers capable of running multiple campaigns in different modes
Value Proposition
“Customer First”……
At every stage of customer engagement QBM is committed to generate value. We will add value to a client’s business and processes by:
- Productivity Enhancement
- Revenue Enhancement
- Significant Cost Reduction
- Technology Enhancements
- Superior Execution and Quality
We will ensure that our delivery models are well differentiated to recognize that each of our clients needs individual attention to meet their specific deliverables.
Team QBM:
“Team QBM stands united to offer superior customer focus and delivery capability”…..
QBM brings to its clients a highly qualified and committed team with extensive experience in diverse business domains of Commercial and Investment Banking, Retail Banking, Equity Research, Insurance and Financial Services, IT Enabled Services, Telecom & BPO professionals.
Our senior management team consists of highly qualified professionals like Chartered Accountants and Lawyers, successful Entrepreneurs and senior Bankers. Our leadership team’s rich industry experience tempered by ethical values of fair play, equal opportunity and professionalism has been embedded in the culture of QBM across all levels.
Culture
“People…..Our Greatest Assets”
QBM believes that an organization is as good as its people and to offer customers the best, you need to work with the finest of minds and skills. We take every measure to ensure that our employees are the best in the business and deliver their best at all times. To facilitate this we provide an environment of strong cultural and ethical values; encourage innovation and empowerment and provide a platform to continuously enhance the skills and knowledge of our people.
The Culture at QBM flows across all levels of the organization and we endorse some strong cultural perceptions and values noted below:
- “People First”
- “Performance”
- “Passion”
- “Teamwork”
- “Integrity”
- “Respect”
- “Innovation & Empowerment”
- “Highest Professional, Moral & Ethical Standards”
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