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"We will do it for you".........

Outsourcing of non-core processes in today's competitive business environment helps enterprises to focus on their core processes making them more competitive in the marketplace. It optimizes business performance to attain value creation.

QBM's highly driven and diversely experienced team is capable of providing services to its clients that can reach efficiency levels comparable to standards set by established institutions.

QBM can help businesses to meet their internal and customer needs at the right time. It will leverage the best of technology and skilled manpower to ensure that its clients enjoy cost reduction, improved quality and the flexibility to scale up operations at the desired speed. QBM has the skills to integrate and handle processes for multiple markets, industrial segments and technology platforms. It can help its clients to enhance value through process standardization, simplification and optimization.

Customer Contact Centre

QBM has the infrastructure, technology and expertise to help its clients establish benchmarks in customer contact services. It has the capability to manage complex customer acquisition as well as customer service programs which include the following:

Up-selling and cross selling Skip Tracing
Lead Generation Data Verification
Debt recovery and Collections Credit Repair Campaigns
Customer Service Addressing customer queries
Welcome Calls Order Taking
Retention Programs Technical Support Campaigns
Surveys Bill Payment Reminders
Email Management SMS Campaigns

Process Outsourcing

QBM with its full service operations supports clients to outsource processes in small parts or as a whole. We have professionals who are capable of managing knowledge based processes which involves continual process review, SLA tracking and on time delivery.

Specific Process Outsourcing:

  • Credit Risk Analysis
  • Credit Rating Services
  • Corporate rating
  • Borrower Prequalification
  • Credit Report Review
  • Review of Accounting Systems and Procedures

 

Information Technology

QBM, is an IT related service providing company that supplies services of web designing and also IT solutions starting from development of CRM software, customized desktop application , Network solutions, Voice support and Security services like CCTV, Biometric and Access Cards attendance systems..